Terms & Conditions
The following document contains the terms and conditions of Dhakacart.com; “our”, “us”, “we” & “Dhakacart” is used in this document to indicate Dhakacart.com.
Dhakacart.com is an online marketplace and these are the terms and conditions enacting your browsing, log-in or any other usage of Dhakacart accompanying with related sub-areas, destinations, portable application, and administrations. By using our site, you acknowledge these terms and conditions (counting the connected data in this) and hence consent to comply with these terms and conditions. This User Agreement is regarded as applied upon your utilization of our website which means your acknowledgment of these terms. In the case that you don’t consent to be bound by this User Agreement kindly don’t go to, register with or utilize this Site. This Site is claimed and worked by Dhakacart Limited, an organization consolidated under the Companies Act, 1994.
We hold whatever authority is needed to change, adjust, include or expel bits of these Terms and Conditions whenever with no earlier warnings or notifications. Changes will be effective immediately when posted on the Site with no prior notification given. Regularly check the “Terms and Conditions” for any changes. You’ve proceeded with utilization of the Site following the presenting of changes on Terms and Conditions of utilization establishes your acknowledgment of those changes.
CONDITIONS OF USE
- YOUR ACCOUNT
To get the services we offer, we require that you make a record with us or provide us the required data to make a record. We hold the ultimate right to make the decision to decimate the username and password without giving any explanation or earlier notice and will not be at risk or answerable for any adversity endured by, brought about by, emerging out of, regarding or by reason of such solicitation or renunciation.
Any agreement made between Dhakacart and its users, regardless of whether for the usage of the website and services in connection to the buy of items or administrations through the website will be represented by the laws of Bangladesh and all gatherings submit to the non-restrictive purview of the Bangladeshi Courts.
You will be responsible for keeping your classified information private. You agree to oblige that your classified information is kept private to avoid any abuse of your records. You should let us know if you let any other individual to know your private information or get to know that your private information has gotten known to any other individual or your information is being used or going to be used in an unauthorized way. You acknowledge that any usage of our website and services offered as well as any access to private data, information or interchanges utilizing your record and classified private information will be deemed to be performed by you or approved by you all things considered. You comply to be responsible for any user of our services offered by us (regardless of whether such access or usage is approved by you or not). You acknowledge that we will be entitled, but not bound to, follow up on, depend on or consider you exclusively capable and subject in regard thereof as though the equivalent were done or transmitted by you. Furthermore, you approve that you will be bound by and give consent to completely reimburse us against all misfortunes emerging from the usage of our services or access to the website through your record.
It would be optimal if you update your personal information frequently. You are required to update your record consecutively by getting to your record on the website. For parts of your data you are not able to refresh by getting to Your Account on the website, you should contact our support channels to help you with these changes. We hold the ultimate authority to decline access to our website, end records, eliminate or alter content whenever without earlier notice to you. We may in our sole discretion, demand that you update your personal data or posthaste renounce the record or related information and services without giving any explanation or earlier notice and will not take responsibility or liability for any misfortune experienced by or brought about by you or developed or in regards to or by the execution of such solicitation or nullification. You hence consent to change your password and other security measures now and then and to keep your record secure and furthermore will be liable for the privacy of your record and obligated for any revelation or use (regardless of whether such use is approved or not) of the username and additionally password and other security measures.
- YOUR ACCOUNT AND YOUR ORDER(S)
We only count the name of a Dhakacart account holder as the owner of and the client of the product or products which has been ordered from the respective Dhakacart account. You should not request any changes in the name of the owner while delivering the product or services of any kind.
Dhakacart retains all kinds of authority to ban/cancel/freeze/unfreeze your account(s) if we think it should be done so.
- YOUR CONDUCT
You should not use our website at all if it causes or going to cause, Dhakacart or access to it becomes hindered, harmed or disabled in any way. You will not engage in any activity that could hurt or likely hurt the website, its workers, officials, representatives, partners or some other gathering directly or indirectly connected with the website or access to it to be hindered, damaged or frailed in any capacity. You understand that you, not us, are liable for every single electronic representation sent from your network devices to us and you are only going to use our website for legal usages. You are forbidden from using our website if you disagree.
Dhakacart.com will not be responsible for any adversity or damage to any individual, which may develop from the usage of our website or any of the services we provide.
- For illegal purposes or in regards to a criminal offense or other illicit activity
- To use, reuse or send any material that isn’t rightfully yours; or is illegal, abusive (counting but not limited to material that is sexually explicit or generally inappropriate which promotes prejudices, racism, dogmatism, hatred or physical harm), deceptive, misdirecting, abusive, indecent, harassing, disrespectful, defamatory, vulgar, obscene, pornographic, pedophilic or threatening; ethically questionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling, or is harmful to minors in any capacity, or impersonates another person; or threatens the unity, integrity, security or sovereignty of Bangladesh; or neighborly relations with remote States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses of any kind, political campaigning, business sales, networking letters, mass mailings or any ‘spam’.
- Use the Site for illicit purposes.
- to cause annoyance, inconvenience or needless anxiety
- for whatever other purposes that are other than what is expected by us.
Any information that you provide to us and submit to the website, including but not restricted to, question, comments, reviews, proposals, remarks and suggestion (including all the other entries you make on our website) will become our sole and confidential information and we will not be bound to share it back with you. Additionally, with the rights applicable to any Submission, when you post any comments, remarks or reviews or surveys to the website, you also grant us the privilege to use the name that you submit, in connection with such review, remark, audit, comment or other content. You will not use a false e-mail address, pretend to be somebody other than yourself or otherwise mislead us or third parties with regards to the cause of any Submissions. We may, yet will not be committed to, remove or edit any Submissions without any notice or legal course applicable to us in this regard.
- CLAIMS AGAINST OBJECTIONABLE CONTENT
We list a huge number of items and services available to be purchased offered by numerous vendors on our website and host multiple comments on listings; it is not feasible for us to be aware of the substance of every product available to be purchased, or each comment or review that is shown. For our Convenience, we operate on a “guarantee, review and takedown” premise. If you think that any content on our website is illicit, offensive (including but not limited to material that is sexually explicit content or which promotes racism, prejudice, hatred or physical harm), deceptive, misleading, abusive, harsh, profane, harassing, blasphemous, defamatory, offensive, obscene, pornographic, pedophilic or threatening; ethically questionable, disparaging, or is otherwise damaging to third parties, or relates to money laundering or gambling, is harmful to minors in any way, or impersonates someone else, or threatens the unity, integrity, security or sovereignty of Bangladesh or friendly relations with foreign States, or objectionable or generally unlawful in any way at all, which comprises of or contains software viruses, or any objectionable content, please notify us immediately by contacting us by [email protected] We will take every relevant step to investigate and remove substantial objectionable content complained about within an equitable measure of time.
Ensure to provide your name, address, contact information and as many relevant information of the claim including the name of the party with objectionable content, instances of objection, proof of objection amongst others. Note that providing inadequate details will render your claim void and unusable for legal purposes.
- CLAIMS AGAINST INFRINGING CONTENT
We have the utmost respect for intellectual property. If you believe that your intellectual property rights have been utilized in a way that concerns infringement, let us know and we will take every viable action to address your concern within an equitable measure of time. Ensure to give your name, address, contact data and all the relevant details of the claim including the name of infringing party, cases of infringement, and verification of infringement amongst others. Note that providing inadequate details will render your claim void and unusable for legal purposes. Additionally, providing false or misleading information is viewed as a legitimate offense and will be followed by legal proceedings.
We respect a manufacturer’s right to go into exclusive distribution or resale agreements for its products. Nonetheless, infringement of such agreements doesn’t establish intellectual property rights infringement, as the enforcement of these agreements is a matter between the manufacturer, wholesaler(s), distributor(s), reseller(s) and other affiliates (s). It would not be proper for us to provide assistance or aid the authorization of such exercises. While we cannot provide legal aid, nor share private information as protected by the law, we advise that any inquiries or concerns regarding your rights should be taken to a legal professional.
You acknowledge to hold Dhakacart innocent and will compensate Dhakacart Limited, its subsidiaries, affiliates, respective officers, directors, executives, operators, agents, representatives, and employees, from any demand and request or activities including lawyer’s fees, made by any third party or punishment imposed due to or emerging out of your breach of these Terms and Conditions or any record incorporated by reference, or your infringement of any law, rules, regulations or the privileges of a third party.
You hence definitively release Dhakacart, Compiler LTD as well as any of its affiliates, officers, officials, respective officers, directors, executives, operators, agents, representatives, and employees, from any demand, cost, request, obligation, liability, or other consequence of any of the activities/inactions of the merchants or other service providers and particularly waiver any claims or requests that you may have in this behalf under any statute, contract or something else.
We will not be liable for any business or individual losses (including but not restricted to loss of profits, revenue, contracts, predicted savings or investment funds, information, goodwill, or wasted expenditure) or any other direct or indirect or consequential damages that is not reasonably predictable to both you and us when you initiated using our website and services.
- AMENDMENTS TO CONDITIONS OR ALTERATIONS OF SERVICE AND RELATED PROMISE
We hold the ultimate authority to make changes to the website, its policies, these terms and conditions and any other publicly displayed condition or service promise at any time. You will be subject to the policies and terms and conditions at the time you utilized the website unless any change to those strategies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously set by you). If any of these conditions is regarded invalid, void, or in any way, shape or form unenforceable, that condition will be presumed severable and will not influence the effect the legitimacy and enforceability of any remaining condition.
You accept and recognize that we are a private commercial enterprise and claim all authority to conduct business to accomplish our targets in a manner we deem fit. You additionally acknowledge that in the event that you breach the conditions stated on our website we take no action; we are still entitled to utilize our privileges and remedies in whatever other circumstance where you breach these conditions.
- ADMINISTERING LAW AND JURISDICTION
These terms and conditions are governed by and interpreted in accordance with the laws of The People’s Republic of Bangladesh. You agree that the courts, councils and additionally quasi-judicial bodies located in Dhaka, Bangladesh will have the exclusive jurisdiction on any dispute emerging inside Bangladesh under this Agreement.
Dhakacart will not be responsible or bound or answerable to provide any other offers of any merchant/importer/ vendors at any other websites/medium except Dhakacart. You can just approach/request/ask or look for information about the offers announced/given by Dhakacart.
One client will have the option to buy one item of any particular offering in the duration of that offer (if not announced and offered multiple quantities by Dhakacart).
- PRICING, AVAILABILITY AND ORDER PROCESSING
All prices are recorded in Bangladeshi Taka (BDT) and are inclusive of VAT and are recorded on the website by the merchant that is selling the item or services. Products or services in your Shopping Cart will consistently reflect the latest price showed on the thing’s item detail page. Note that this price may vary from the price that appeared for the item when you previously put it in your cart. Placing an item in your cart does not reserve the price that appeared when you placed it. Additionally, it is possible that an item’s or service’s price may reduce between the time you place it in your cart and the time you buy it.
We do not offer price coordinating for any items or services sold by any vendor on our website or different websites.
We are tenacious to provide the most exact pricing data on the website to our clients; however, errors may present itself, for example, situations when the pricing of a thing isn’t shown correctly on the website. Such as, we reserve all authority to refuse or discard any order. If a thing is mispriced, we may, at our own discretion, either get in touch with you for instructions or discard your request and advise you of such removal. We will have the ultimate right to refuse or cancel any orders whether the request has been confirmed and your prepayment processed. On the off chance that such a retraction happens on your prepaid order, our policies for the discount will apply. Note that Dhakacart reserves’ 100% right on the discount amount. Usually, the discount amount is determined on the customers’ paid amount following the deduction of any kind of markdown and delivery charge.
We list availability information for products recorded on the website, including on every product record page. Beyond what we state on that page or otherwise on the website, we cannot be increasingly specific about availability. Note that dispatch estimates are only that. They are not guaranteed dispatch times and ought not to be relied upon in that capacity. As we process your order, you will be informed by email or SMS if any products or services you request end up being unavailable.
Note that there are situations when an order can’t be delivered or processed for different reasons. We reserve whatever authority is needed to cancel or discard any order in any way, shape or form at any given time. You might be requested to give additional confirmations or information, including but not limited to contact number and address before we acknowledge the order.
In order to avoid any extortion with credit or debit cards, we hold whatever authority is needed to obtain approval of your payment details before providing you with the item and to verify the personal information you imparted to us. This confirmation can take the shape of an identity, spot of habitation, or banking information check. The reluctance of an answer following such an inquiry will naturally cause the discarding of the request within a sensible timetable. We reserve whatever authority is needed to proceed to the cancellation of a request for which we presume a risk of false utilization of banking instruments or other reasons without prior notice or any ensuing legal liability.
- SECURITY AND FRAUD
- When you use a voucher, you warrant to Dhakacart that you are the appropriately authorized recipient of the voucher and that you are using it in compliance with common decency.
- If you redeem, attempt to reclaim or support the redemption of the voucher to acquire discounts to which you are not entitled; you might be being a perpetrator of a civil or criminal offense.
- If we reasonably believe that any voucher is being utilized unlawfully or illicitly, we may reject or discard any voucher/order and you acknowledge that you will have no case against us in regard to any rejection or cancellation. Dhakacart holds whatever authority is needed to take any further action it considers appropriate in such instances.
- MASS PURCHASING
Dhakacart website and its subdomains and services are available for non-commercial and private use, generally. We hold the ultimate authority to reject or discard your order on the off chance that we trust you are ordering our products and services for business or other re-selling purposes. We apply to order limits to some of our products and services to make sure stock availability so that whatever number of our clients, as could be expected under the circumstances, can buy our products and services.
- RESELLING DHAKACART PRODUCTS
Reselling Dhakacart products for business purposes is strictly prohibited. If any unauthorized personnel is found committing the above act, legal action may be taken against him or her or them or any business institution.
- STOCK AVAILABILITY
The orders are subject to availability of stock. If there is any problem with stock then the order can be canceled at any time, irrespective of any duration.
- DELIVERY TIMELINE
The delivery might take longer than the usual timeframe/line to be followed by Dhakacart. Delivery time is only based on estimation and please consider and calculate the declared time as working days. It might fluctuate involving various circumstances. Delivery might be delayed due to vis major event which includes, but not restricted to, political agitation, political event, national/public holidays/official holiday(s), etc.
Regular Delivery: 15 to 30 working days.
Express Delivery: 72 working hour (available only in Dhaka City)
Courier: Will be handed over to the respective courier company within 72 working hours. The rest of the delivery time will be dependant on the courier service.
- DELIVERY CHARGE(s)
Dhakacart determines delivery charges on a product basis which is generally free of charge. Note to be taken if any delivery fails due to customer negligence or any other reason from the customer end then the customer is bound to pay the return courier charge(s) as well as the redelivery charge(s).
Regular Delivery: Free of cost.
Express Delivery: 50 BDT
Courier: 180 BDT
- RETURNS POLICY
- If your item is faulty/damaged or mistaken/deficient at the hour of delivery, please get in touch with us with the relevant return window. Your item might be qualified for discount or substitution depending upon the product class and condition.
- Please note that a few items are not qualified for arrival if the item is “Never again required”
- For gadget related issues after use or the lapse of the arrival window, we will ascribe you to the brand guarantee focus (if relevant).
- Please note that you have to keep and be able to provide proper documentation and proof about your return/refund request (i.e. unboxing video, receiving invoice, etc.).
Dhakacart holds the ultimate right to cancel any order at its sole discretion prior to delivery and for any number reason which may include, but not restricted to, the product being mispriced, out of stock, expired, defective, malfunctioned, and containing incorrect information or description emerging out of technical or typographical error or for any other reason.
If the customer cancels his or her order, then he or she will get refunded with his or her principal amount and will be disqualified for any kind of offers or cashback associated with the particular order.
The refund process may take up to 30 working days or more reliant upon the payment service gateway provider’s clauses. The refund will be initiated within the same payment channel i.e. if the customer pays via Bkash then the customer will be refunded through Bkash. The customer cannot be refunded via any other payment channels. But Dhakacart retains the right and have the right to consider/reconsider to refund via other flexible channels (s) to make the refund system faster or to make it easier for the customer.
The customer will not be eligible for any extra cashback/bonus against his or her principal amount in case of refunds. Dhakacart is not bound to pay any kind of service charge or cost for the refunded amount.
- REPRESENTATIONS AND WARRANTIES
We do not make any representation or warranty as to specifics (for example, quality, esteem, saleability, etc.) of the products or services listed to be sold on the website when products or services are sold by third parties. We don’t assuredly or especially support or endorse the sale or purchase of any products or services on the website. We acknowledge no liability for any errors or exclusions, regardless of whether for the benefit of itself or third parties.
We are not liable for any non-execution or breach of any agreement made between you and the vendor. We cannot and do not ensure your activities or those of the vendors as they make exchanges on the website. We are not required to intervene or resolve any dispute or disagreement arising from exchanges happening on our website.
We do not at anyone’s convenience during any exchange made by you with a third party on our website, gain title to or have any rights or claims over the products or services offered by a vendor. Thus, we do not have any obligations or liabilities in regard to contract(s) made between you and the seller(s). We are not liable for disappointing or postponed performance of services or damages or delays because of products that are out of stock, unavailable or back-ordered.
Pricing on any product(s) or related data as reflected on the website may because of some technical issue, typographical error or other explanation by incorrect as distributed and as a result, you acknowledge that in such conditions the vender or the website may discard your order without earlier notice or any liability arising subsequently. Any prepayments made for such orders will be refunded to you as per our refund arrangement as stipulated.
You acknowledge that the product(s) or service(s) ordered by you, are obtained for your personal/individual usage and not for business or reselling purposes. You authorize us to declare and give a statement to any governmental authority or personnel for your benefit explaining the aforementioned reason for your conduct/orders on the website. The Seller or the website may discard an order whereas the amounts exceeds typical personal consumption. This applies both to the number of products requested inside a solitary order and the placing in of a few requests for the same product where the individual orders include a quantity that surpasses the typical personal consumption. What defines a typical persons’ consumption amount will be determined on different factors and at the sole judgment of the vendor or our own and may differ in individual cases.
You may cancel your order at no cost whenever before the product or service is en-route to you.
Note that we sell products only in amounts that are expected as the needs of a normal family. This applies both to the number of products ordered inside a single order and the making of several orders for a similar product where the individual order includes a quantity usual for a normal household.